---
title: How to Access, Review, and Update Claim(s)
description: Olari program claims management.
---

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1. [Olari Support Center](https://support.olari.com/?hsLang=en)
2. [BILLING](https://support.olari.com/billing?hsLang=en)
3. [Claims Activity](https://support.olari.com/billing?hsLang=en#claims-activity)

# How to Access, Review, and Update Claim(s)

### **Accessing Claims**

1. **Log in** to the Olari program using authorized credentials.
2. If user has billing access, they will see the **Billing** tab in the top navigation menu.
3. From the Billing tab, select **“Claims”** from the dropdown menu.

### **Filtering and Locating Claims**

1. Upon accessing the Claims section, the **Date of Service** is automatically set to the **past 30 days**.
2. User may: 
     - Adjust the filters to expand or narrow search.
     - Click **“Clear All Filters”** to reset the view.
3. Use the **search bar** to locate claims by: 
     - **Client Name**
     - **Chart ID**
     - **Claim Number**

### **Reviewing Claim Details**

1. Once the desired claim is located, click on the **Claim ID number** to open it.
2. The claim details will be displayed, including: 
     - Service information
     - Billing status
     - Associated documentation
3. On the **right-hand side menu**, user will find: 
     - **Activity** log
     - **Errors** (if any)
     - **Notes** related to the claim

### **Updating Claims (Authorized Users Only)**

1. Only users with **Manage Access** or **Admin Rights** will see **Edit functions**: 
     - **If authorized:** 
           - Click the **Edit** button in section requiring updates
           - Revise necessary fields
           - Save changes to finalize the update(s)

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